Things to know about our deliveries:

How will my order arrive?

All our pies are delivered to you cooked and frozen, due to a very short , but very tasty pastry.

Your order will be securely packed in a polystyrene box with plenty of bubble wrap and dry ice or frozen gel packs which will keep your order frozen during delivery.

Winter Months

During the winter months we use frozen Gel packs to keep your order at the right temperature until you receive them and pop them in your freezer.

Summer Months

During the warmer months of the year, we use dry ice to keep your order frozen (this dry ice is frozen down to -72 degrees Celsius). When you receive the box the dry ice will have naturally turned back into a gas and will leave an empty bag (Don't worry ! the pies will still be frozen). In case there is any dry ice left over when you unpack your order please be sure to use caution (a glove is recommended) when handling the bag due to the extreme cold.

When you receive your order, the Lime Tree boxes which contain your precious pies may become soft to the touch and make you think your pies may be defrosted. This is not the case, If you are unsure if your order is still frozen and safe to use, simply grab a knife (or any hygienic sharp object), and probe into the centre of the pie (meat pies only, fruit pies do not require testing), if you feel resistance on the knife that means the centre of your pie is still frozen and is perfectly safe to use. Go ahead and place it in your freezer as normal. If you feel that your pies are not frozen (meat only), feel free to call us on 01623 836288 and we will be happy to help you out.

Where we deliver?

We deliver to most of the postcodes in England and Wales, excluding Scottish Isles, the Isle of Man and the following postal codes :-

AB42, AB56, HS1-9, IV3-11, 40-49, 51-56, 63, KA27-28, KW1-17, PA28-50, 60-78, 80-88, PH15, PH30-44, 49, 50,PO30-41, ZE1-3.

Delivery dates and times

Our delivery times are between 8am-6pm Wed-Fri (During the checkout process you can choose the date your order will be delivered by using the drop down menu in your cart).

We use the next day delivery courier service (APC) who currently cannot specify the time of delivery. We can only state between 9am & 6pm at this time.

Your parcel may be left safe if you give instructions. Please leave any delivery instructions in the comments box at the checkout page.

What happens if you are not at home when we deliver

As we are sending perishable products, it must be delivered within 24 hours of dispatch, to get to you in perfect condition. If you cannot be at home of the time of your delivery we can arrange the parcel to be left in a secure place of your choice or neighbour if this suits you better. You just need to leave those instructions for us in the comments box available during the checkout process. Please make sure the correct delivery address information is given when orders are placed, as we cannot be held responsible for any missing parcels left without a signature is taken. All orders must be placed in the freezer as soon as possible, failure to store the product properly will cause it to spoil.

If you are planning a suprise...

Or would like to send someone some pies as a gift, we can put any message from you inside the parcel for addressor to pick up. (Any notes can be left in the comments box during the checkout process)

Customer satisfaction

We are trying our best to ensure all the products you have ordered are received in good condition. However, if you find that the products you have received are not up to a standard you have expected, moreover not in satisfactory condition please ensure you notify us within 24hours after your delivery. We may also need proof of any damages that has been made.



ALL ORDERS above £70 receive FREE DELIVERY

DELIVERY CHARGE for all orders below £70 is £10