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Delivery Information

Things to know about our deliveries:

How will my order arrive?

All our pies are delivered to you cooked and frozen, due to a very short , but very tasty pastry.

Your order will be securely packed in a polystyrene box with plenty of bubble wrap and dry ice which will keep your order frozen during delivery.

When you receive the box the dry ice will have naturally dissipated and will leave an empty bag (Dont worry !The pies will still be frozen). Please use caution when handling the bag as there may be dry ice remaining).

Where we deliver?

We deliver to most of the postcodes in England and Wales, excluding Scottish Isles and the following:-

AB42, HS1-9, IV3-11, 40-49, 51-56, 63, KA27-28, KW1-17, PA28-50, 60-78, 80-88, PH15, PH30-44, 49, 50, ZE1-3 and Isle of Man.

Delivery dates and times

Our delivery times are between 8am-6pm Wed-Fri (During the checkout process you will be offered a list of available delivery dates to choose from).

We use the next day delivery courier service (UK Mail) who currently do not specify the time of delivery. We hope to have this option available in the near future.

What happens if you are not at home when we deliver

As we are sending perishable products, it must be delivered within 24 hours of dispatch, to get to you in perfect condition. If you cannot be at home of the time of your delivery we can arrange the parcel to be left in a secure place of your choice or neighbour if this suits you better. You just need to leave those instructions for us in the comments box available during the checkout process. Please make sure the correct delivery address information is given when orders are placed, as we cannot be held responsible for any missing parcels left without a signuture is taken. All orders must be placed in the freezer as soon as possible, failure to store the product properly will cause it to spoil.

If you are planning a suprise...

Or would like to send someone some pies as a gift, we can put any message from you inside the parcel for addressor to pick up. (Any notes can be left in the comments box during the checkout process)

Customer satisfaction

We are trying our best to ensure all the products you have ordered are received in good condition. However, if you find that the products you have received are not up to a standard you have expected, moreover not in satisfactory condition please ensure you notify us within 24hours after your delivery. We may also need proof of any damages that has been made.

Costs

THE MINIMUM ORDER is £20.00

ALL ORDERS above £75 receive FREE DELIVERY

DELIVERY CHARGE for all orders below £75 is £7.95


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tel: +44 (0)1623 836288
email: sales@limetreepantryfoods.com
address: Unit 26,
Beacons Court,
Newark Road,
Ollerton,
Nottinghamshire,
NG22 9QL

Or using our online Contact Form.

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